Proposta de um modelo para alocação e nivelamento de recursos humanos integrados em projetos de tecnologia da informação

Abstract

A critical aspect of IT management - Information Technology is the distribution of human resources across multiple projects competing for these resources. These features have specific skills and are shared among several areas. The allocation of these resources should be planned in order to minimize cost and time. Typically, the leveling of these resources is done in an after step, to control both idle time and overwork, which can result in rework, and new negotiations to adjust costs and time. To check how to solve these problems, the objective of this work is to propose a model of integrated allocation and leveling of human resources in IT projects in the planning phase. For this, a single case study was done and the analysis unit chosen was the board of IT infrastructure projects, with three management areas that meet different customers in a large enterprise IT outsourcing services. Project managers are responsible for the definition, negotiation and allocation of human resources, which they were the focus of the interviews. Through interviews and analysis of the organization's internal documents, it was analyzed the importance given to the critical path, resource constraints in terms of quantity and skills and interactions with departments and organization’s internal committees for the allocation and leveling process of human resources. As a result, a model was proposed for allocation and leveling of human resources in an integrated manner for IT projects. In this model, some components are identified as the critical path, the need of a management area of human resources capable to handle IT projects, which would maintain a centralized database with information availability, restrictions, vacations, days off and skills of human resources, associated with a committee of personnel allocation with regular meetings, for the final decisions of allocation and leveling of human resources in IT projects. Furthermore, it is proposed an index named allocation factor, which can be explored in future research as well as other research opportunities in software area which they are regarding allocation and leveling human resource systems itself, decision support systems and optimization algorithms such procedures.