Resiliência organizacional: o caso da ação afirmativa na UFMT

Abstract

Resilient organizations adapt to adversities because resilience allows the organizations to absorb complexity and emerge from situations for having larger repertoire of solutions. Such situations are experienced by Higher Education Institutions (HEIs) mainly in the face of affirmative action policies (AAP). The affirmative actions constitute a set of public policies aimed at promoting the rights of the excluded group to ensure, in the medium and long term, equal access to the same opportunities for employment and education. This study, of a qualitative and exploratory nature, aimed at analyzing how the resilient capacities of a HEI influence the implementation of the affirmative action policies from the point of view of their managers, students, technicians and teachers. For this reason, a single case study was carried out in a public HEI – Federal University of Mato Grosso. The data were collected mainly through interviews but also through analysis of secondary documents and direct observation. The main contributions of the study are in proposing a descriptive model of construction of resilient characteristics for the implementation of the AAP in the Higher Education Institutions (HEIs), and the discussion of five research proposals developed in light of the theoretical framework studied, taking into account the data collected in the case study. The results show that situation awareness, identification of the most important vulnerabilities, collaboration between the organizational elements and capacity of adaptation have a strong influence on the resilient capacities of the HEIs to implement the affirmative action policies.