A maturidade da gestão do conhecimento: o caso de uma empresa de grande porte

Abstract

Knowledge Management (KM) has been understood by academics and executives as a critical factor for the organizations success, which indicates the need to progress in research on the subject. However, the evaluation of knowledge management is still one of the hardest activities for companies, being part of this complexity explained by the fact that knowledge is an intangible asset, making it difficult to review in terms of processes and results. From the 90s, maturity models have been created to indicate the company KM level. Through the evaluation of a number of factors, maturity models enable organizations to enhance their KM processes and therefore improve their results in this management area. Although they are found in the literature different knowledge management maturity models, has not met a refinement on the various factors that make up the KM relate. So the question that this research sought to answer was: Are there relationship between the constructs that make up a knowledge management maturity model? Therefore, the aim of this study was to identify the relationship between the constructs of a knowledge management maturity model in a large company, from the perception of its employees. This research used the model proposed by Oliveira and Pedron (2014). According to this model, the KM maturity in a company is evaluated in five levels (from zero to four) by measuring four key factors, which are: internal context, external context, content and process. The study is quantitative, having a survey was conducted. The data collection instrument was answered by 196 employees of a large Brazilian company. Data were collected and processed using descriptive statistical analysis and structural equation modeling using the PLS software. The results of this study indicate [1] are confirmed eight of the thirteen hypotheses of relations between the constructs proposed in Oliveira and Pedron (2014) model and [2] that the company in question is located, according to the model studied in maturity stage three, called development.