Desenvolvimento ágil de software e gerenciamento de portfólio de projetos em ambientes dinâmicos: um estudo de caso de um provedor de soluções integradas

Abstract

Integrated solutions (IS) providers have big challenges in dynamic, full of changes, unpredictable, and stressful environment that impact the project portfolio management (PPM), therefore it is necessary to understand what can be done to support these companies in such a way they can get appropriate returns from investments and achieve their organizational goals. To deal with a more turbulent, speedy, risky, uncertain, and unpredictable market, some authors suggest the adoption of values, principles, and practices of agile methodologies. This empirical research aims to understand how agile software development contributes to PPM in dynamic environments. This study is classified as exploratory and qualitative; based on literature review on agile methodology, PPM, uncertainty and dynamic capabilities; conducted through a unique case study, which evidences were gathered by documental investigation, interviewees guided by a case study protocol, and participant-observation. This study is based on the organizational context of an information technology (IT) company focused on integrated solutions, integrations and customization of software, and that adopt the agile methodology Scrum to support the PPM in dynamic environments. The findings suggest that Scrum can contribute to PPM, particularly in i) resource reallocation, ii) dissemination of knowledge, and iii) engagement of the development team. This research contributes to a better understanding of the relation of agile development software and PPM in an IS provider, since there are few studies that connect these subjects.