Desafios na implementação de projetos de internet das coisas e ações para superá-los

Abstract

With the use of the Internet of things (IoT) organizations can improve the projects and their results, being an emerging trend that is gaining space in several segments. The IoT has the potential to bring innovation to the projects, stimulate new market opportunities, with the potential of bringing earnings and business value. In this context, the main objective of this work is to present the actions to overcome the challenges in the implementation of the IoT projects. The proposed research has a structure composed of two stages. The methodological procedures adopted in the two stages followed a qualitative approach of exploratory type. In the first stage, it was made a review of the literature to understand the IoT, and it was implemented a pilot study, consisting of in-depth interviews and documentary analysis as sources of evidence. In the second stage, based on the findings of the first one, 14 professionals were interviewed, which allowed to identify the key challenges and actions for the implementation of the IoT projects. With the support of ATLAS.ti software, the process of analysis in the two stages was done based on coding technique to map the results of empirical corpus. Eight main challenges were identified in the implementation of the IoT projects: administration, collection and management of data; cost; innovation; integrate technologies; array of efficiency; people; security and bring value and business solution. Concerning the actions to overcome the challenges, seven were identified: architecture of IoT; scalability, sustainability and reliability in the projects; ensure security and support; management of information, resources and the project; interaction of people and things; standardization of the IoT concept and knowledge promotion of the technologies and processes. It was identified the actions recommended to overcome each challenge, as well as a correlation was made between challenges and actions. With that, the results can assist professionals in the implementation of the IoT projects, in terms of attention focus on challenges and actions to be adopted.