A produção de valores públicos de gestão no poder judiciário brasileiro sob a ótica da teoria de Moore

Abstract

Brazilian judiciary administration, as part of public administration, must follow efficiency, efficacy and effectiveness rules. Therefore, it is necessary to observe time, costs, goal achievements and through state-owned command, alter the reality of citizens. The crisis in the Judiciary, or the justice crisis, exposes the slowness, high cost, management problems and quality deficit of justice service. Thus, increasing the perception of inefficiency, inefficacy, and unreliability of the Judiciary. The Judiciary, when performing management acts creates public values that, in some environments, are resulting from governance associated to Moore's (1995) theory. Moore's Theory (1995) states that the excellence of the public service is the result of the cooperative intervention of all stakeholders. The creation of judicial public values increases the positive perception of State provided services, such as legitimacy, effectiveness, celerity, and reliability. Considering this, the following research question was developed: How do Brazilian judiciary base managers create management public values in a governance? This research, with its interpretative, qualitative and exploratory approach, aims to explore the relevance of Judiciary management activities as creators of public values. To achieve this research goal: (1) through an extensive literature review, the new scenario of Brazilian public and judiciary administration was described; (2) considering a set of 41 in-depth interviews with experts, management public values and governance practices analysis in Moore (1995) were presented; and (3) through a case study in a judiciary unit, the way of creating management public values and its benefic reflexes on judiciary administration was identified. This study contributes, in a theoretical way, to refine governance related concepts in Moore's Theory inserted in the Judiciary. Regarding practical contributions, this work adverted that co-creating public values improves justice service quality and thus, contributes in training twenty-first-century public managers, committed to an effective, reliable and efficient Democratic State.