Os jogos sérios no desenvolvimento de competências individuais

Abstract

The effectiveness of individual competencies development has been a challenge for managers in organizations. With the increase of technological interaction in organizational environments new instructional tools arise to improve the quality of training and development processes. Serious games and gamification are instructional tools that can contribute to the development of competences from motivation to actual situational simulations. Therefore, this paper aims to analyze the application of serious games in activities, identifying as contributions to the development of individual competencies. How training actions with games are analyzed from the perspective of the game owner, the player, the designer and the managers. This is a multiple case study of three competency development processes using games in the financial and automotive sectors. The results show that games as expanded instructional tools as possibilities for competence development and can contribute to changes in contexts and events for mobilization and sales identification, availability of time and interest of the collaborator and confidence in the execution activities. Following an approach of uniqueness, performance and agreement, ten experimental competences are identified, most of which are competent qualifications.