Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo

Abstract

INTRODUCTION: Home care is a company like a hospital. When talking about material resources and inputs, it should be clarified that logistical control is imperative for ordering the flow and functioning of the company. OBJECTIVE: To analyze and understand the organization of resource management and reverse logistics in private home care companies from the perspective of industry managers. METHODOLOGY: Exploratory, descriptive, cross-sectional study with a qualitative approach, conducted with 17 managers of private home care companies in the city of Sao Paulo aiming to analyze the perception regarding the management of inputs and reverse logistics in home care. RESULTS: 47% of the interviewees partially agreed that the nurse is responsible for managing the inputs; 41% partially agreed that the lack of inputs at the residence is due to failures in the warehouse; 88% fully agreed that the lack of description and quantity of material interferes with the exit of the stock; 59% fully agreed with the just in time strategy to optimize logistics processes; 59% strongly disagreed that strict financial control does not interfere with direct assistance; 71% partially agreed that the lack of material in the residence is only noticed by the assistance professional at the place; 47% partially agreed on the periodic performance of reverse logistics in homes; 41% fully agreed with the concentration of customers from the same operator, favoring the standardization of inputs; 41% fully agreed with the changes in the work processes before the evaluation of the clients; 65% fully agreed with the change in logistics processes under the operators' assessment; 35% fully agreed and 35% strongly disagreed that the company has periodic discussions about waste management; 59% fully agreed that it is part of the managers 'routine to identify deficiencies in the employees' continuing education; 59% fully agreed that systematic managerial discussions on logistics occur in times of SARS-CoV-2 pandemic; 41% of the participants have less than five years of experience in home care management and 64.7% of the managers answered that they do not have specialization in the area of supply management, logistics or similar areas. CONCLUSION: It was possible to observe that managers adopt similar patterns in the logistical processes of inputs and materials, regardless, even, of the time of experience or specialized training in the area of supply management, logistics or the like.