A gestão estratégica de pessoas terceirizadas em facilities management: estudo de caso em uma empresa de tecnologia em biocombustíveis

Abstract

Facilities management has a fundamental role in supporting the core activities of corporations, being the main consumer of outsourced services, whether in its Soft Services or Hard Services pillar. In Brazil, outsourcing of labor has grown exponentially since the 1980s and has gained prominence in recent years. However, it has also brought consequences for workers, many of them negative, often due to incorrect practices in hiring or managing outsourced workers. On the other hand, strategic people management emerges as a possible path for creating means of managing outsourced personnel in facilities. The objective of this qualitative research is to identify opportunities to minimize the negative impacts on the management of outsourced professionals in the field of facilities management, specifically in corporate offices of a biofuels company in the state of São Paulo, through the use of strategic people management, focusing on content analysis of semi-structured interviews. The aim is to highlight still unknown or neglected problems, opportunities to adjust the management of outsourced personnel in the facilities areas, and opportunities to include outsourced professionals. It also seeks to identify ways to increase the motivation and commitment of these individuals, thus contributing to the reduction of turnover and absenteeism of this crucial workforce.