Prodestae: proposição de um modelo de avaliação dos benefícios de business process management, baseado em benefits management

Abstract

A cultural inclination to resistance restricts the broad adoption of Business Process Management (BPM) practices integrating strategy, operation, change, and stakeholders in process improvement and restraining the perception of its collaboration for organizational change and its processes performance assessment capability, to the detriment of their results. There are no research efforts addressing efficient benefits realization approach on BPM, which sets this gap at the core of this problem. Thus, the field of BPM and thus organizations face problems for successful BPM investments, with significant reflections on process orientation and organizational performance, standing out the importance of enriching BPM methodological practices with benefits management principles. To answer the research question “How can Benefits Management support Business Process Management efforts?” the present thesis pointed at producing a model to provide benefit orientation to BPM, through a Design Science Research approach. An artifact that implements the Prodestae model in order to provide the intersection between benefits management and BPM life cycles, aiming to benefits orientation to BPM was proposed, resulting in a new model to benefits oriented BPM life cycle. A problem contextualized from a systematic literature review and assessed through interviews with BPM practitioners and researchers grounded the statement of propositions that supported the project and the internal evaluation of the artifact. The accredited propositions attested to the theoretical and practical consistency of the artifact and the estimation of its applicability, carried out in a focus group, closed the identification of its relevance. Thus, the research accommodates theory and practice, in an artifact to guide BPM to benefits and to fill the gap on the field of BPM

knowledge and break the limitation to change management, from the perspective of business processes. At the same time, it opens space for research into, among others, the effects of context, the peculiarities of the strategy, and the development of partner networks, on the benefit orientation to BPM.