Implementação de projetos de indústria 4.0: sistema de gestão integrada - desafios das consultorias

Abstract

This dissertation aims to identify and prioritize the main challenges faced by integrated management systems (ERP) consulting firms in Industry 4.0 implementation projects. The research adopts an exploratory and descriptive approach, of a quantitative nature, based on a theoretical model that highlights critical elements such as resistance to change, digital maturity, alignment between IT and business, information security, and process integration. Data collection was carried out using a structured questionnaire composed of 39 statements on a linguistic scale (1 to 10), answered by 36 experts working in the sector. For data analysis, the Fuzzy Entropy multi-criteria method (TOPSIS) was used, which allowed for the objective determination of the weights of the criteria and the ranking of challenges according to their perceived relevance. The results reveal the high complexity of industrial digital transformation projects and show that the biggest obstacles are not only technological, but above all organizational, reinforcing the need for strategic action by consulting firms in integrating technical, human, and managerial factors.