Laboratório de inovação no setor público: um estudo sobre o MobiLab da cidade de São Paulo

Abstract

The process of urbanization shows a consistent trend that follows the 20th and 21st centuries. As population densities increase, cities become progressively more administratively complex, requiring the application of new tools, techniques and procedures for city management. This is the role of innovation laboratories, which aim to create an environment for idealizing, experimenting, prototyping and analyzing new solutions, bringing together companies, citizens, public authorities and other institutions. The present research, which focuses on the MobiLab - Innovation Laboratory in Mobility of São Paulo, aims to analyze the learning of the various actors involved in structuring this laboratory and describe them in the form of lessons learned. The lessons were elaborated based on the bibliographical, documentary and knowledge review of stakeholders related to MobiLab, through 3 stages of interviews, in order to review and triangulate information at the end of each one. As a result, 6 lessons were learned, covering topics such as political support, autonomy, open data, team, contracting model and publicity and dissemination, as well as the design of motivating factors for the MobiLab structuring and main useful knowledge for the development of similar initiatives. These lessons and learning expose relevant elements for the survival, effectiveness, efficiency and reach of a unit such as MobiLab and its contribution to materialize innovation in the public sector, as well as explain an important feature of MobiLab, the approximation of public power and startups, This relationship enables an alternative, agile and inexpensive way of consuming technology by the state entity, as well as boosting the development of solutions for the city. It is concluded that, despite all the difficulties and weaknesses that innovation labs such as MobiLab may have, these structures offer significant contributions to public management and bring tangible benefits to citizens