Avaliação de sistemas de produto e serviço apoiado por tecnologias habilitadoras de indústria 4.0: estudo de caso em processo de usinagem

Abstract

The management and service models called Product Service System (PSS) applied in a factory environment have been disseminated and adopted by the Brazilian industry, but still with a high potential for expansion, given the continuous need for cost reduction, increased productivity and the concern with environmental issues, aiming at the sustainable growth of the business. The general objective of this study was to evaluate the economic, social and environmental gains of implementing PSS supported by Industry 4.0 technologies in the machining process. For this, the work presents a case study in a company in the automotive sector that adopted PSS in the machining process of Diesel engine components. Data collection was performed through observation of the manufacturing process, document analysis and interviews with managers and machining technicians. This method allowed us to analyze the advantages of PSS supported by I4.0 technologies, motivating the growth of the circular economy. The results indicated that PSS in machining is an advantageous alternative for tool management in the industry. The PSS reduced operating cost by R$6,030,400.00 per year. In addition, recycling 602 kg of cemented carbide per year has reduced the extraction of metal that is scarce in nature. With the technological advance, there were gains in reducing the risk of injury to operators. The theoretical contribution of this research was to offer a work not yet found in the literature on economic, environmental and social advantages of PSS in machining. As a contribution to corporate practice, this study aims to encourage industrial managers to seek PSS businesses that guarantee the management and supply of cutting tools for their production processes.